Galactic FAQ

Welcome to our Galactic FAQ. If your question is not there, please do not hesitate to contact us via the contact form or reach out through social media.

General

What payment methods do you accept?

We accept the following popular payment types:

-PayPal
-iDeal
-MasterCard
-Maestro
-Visa
-SOFORT

How can I contact support?

You can contact us via the contact form on the contact page, by using the chat function on the site or via Facebook Messenger.

Account

How can I create an account?

Use the icon at the top right of the screen or go to https://galaxyathletics.nl/my-account/

How can I edit my shipping/billing address?

Go your account dashboard -> Addresses. Here you can edit your registered shipping or billing address.

How can I cancel my Galaxy shop account?

Although we cannot imagine why, just drop us an email or fill in the form on the contact page.

Shipping

How much can I expect to pay for shipping? And how long will it take?

*All mentioned lead times below start after we dispatch the order. Due to higher volumes, it can take between 1-3 business days before we dispatch the order and are able to provide you with a tracking number.

*Within EU

Shipping within the EU cost €6,50 and is delivered within 10 business days after dispatch. For all orders above €95,00 shipping is free.

How can I track my order?

Please use the tracking number provided after placing the order. You can find it in your account dashboard. The tracking number is number will usually be provided  to you via email as an order note within 2 working days.

Contact us if by any chance you did not receive a tracking number.

Do I have to pay custom duties on receiving the order?

All orders are shipped from the EU, therefore all international customers (outside of the EU) may be required to pay the applicable duty, sales tax and customs charges upon collection of your order (which is a separate amount to your Galaxy Athletics order). The only charges Galaxy Athletics collect are those stated on your Galaxy Athletics order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.

Returns

Can I cancel or make a change to an order?

No. Unfortunately we are unable to make any changes, size amendments or cancel an order in any instance once it has been placed.

How do I return an order?

We  accept a return request within 30 days of the purchase date if the item is completely unused. All postage and handling costs will be incurred by the customer, not Galaxy Athletics. Galaxy Athletics is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned. All prices for items on sale are only valid during the sale period and as such Galaxy Athletics do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. 

 

If you have any doubts please read our return policy or contact us.

Do I have to pay for returning an order?

The costs for returning an item should be paid by the customer. Galaxy Athletics is not responsible for missing return packages should they not reach us, so we strongly advise to ensure your return/exchange is sent back to us via a trackable shipping method. If by any chance we made an order error we will, of course, reimburse the costs of return shipping. This will be judged on a case by case basis.