Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. See https://galaxyathletics.nl/terms-and-conditions/.

Order Cancellations

Orders that you submit online are processed immediately and may not be cancelled, and you may need to wait until you receive the merchandise in order to return it.

Returns

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: discounted or sale items, gift cards, personalized items.  These items are not eligible for return, refund or exchange.

Return Shipping

To initiate a return, please email us at shop@galaxyathletics.nl.  We require a receipt or proof of purchase to accompany your return. Please only send item after you have received confirmation from us.

After we have received the receipt or proof or purchase we will inform you with the address to which the merchandise can be send.

For items that are manufactured by another party and resold by Us, please do not send such item back to the manufacturer.

All postage and handling costs will be incurred by the customer, not Galaxy Athletics. You are responsible for paying for all shipping costs for your returned item. Shipping costs are non-refundable. If you receive a refund, the cost of any return shipping will be deducted from your refund. Galaxy Athletics is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned. All prices for items on sale are only valid during the sale period and as such Galaxy Athletics do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you.

Refund and Exchanges

After We have received your valid return, We will send you an email to notify you that We have received your returned item and notify you of the acceptance or rejection of your return.

If your return is accepted by Us, We will provide one of the following within a reasonable time: an exchange of merchandise for the item returned, a non-transferable merchandise credit, a credit to the payment card or original method of payment used to pay for the item, a check, or another remedy that we determine in good faith is appropriate in the circumstances.

Changes

If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.

Updates to this Policy

If We change or update this Return Policy, We will post changes and updates on this page so that you will always be aware of what information. We collect, use and disclose. We encourage you to review this Policy from time to time so you will know if the Return Policy has been changed or updated. If you have any questions about the Policy, please contact us via the contact form.

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